News

The little things matter to property managers

Cleaning large apartment blocks and offices means that Merco staff often become the eyes and ears of a building. Their frequent visits mean that they know the ins and outs of the...

Respond quickly to requests, or lose trust fast

When setting up Merco, we were clear on the need to provide customer service that exceeded average expectations. As time has gone on, our commitment to providing a personal,...

Merco rolls out new staff training programme

When it comes to staff training, we pride ourselves on the ability to provide professional staff with a thorough knowledge of customer service and best practice. To ensure the...

A positive month for Manchester

Mike Ingall’s recent declaration that Manchester is returning to a ‘golden era’, with people set to move back to the city ‘in their droves,’ signalled further positivity for...

Avoiding those deal-breaking mishaps

Last month, a story hit the headlines about an Italian cleaner who had accidentally thrown away contemporary art worth thousands. Defending their employee, who believed the...

The key to staff training

Happy, well-trained staff are at the core of a successful business. When the right techniques are used, levels of efficiency are higher, costs are lowered and the working...