You walk through your communal entrance on a Tuesday morning. A client's arriving in twenty minutes. You scan for the things that worry you, the ledges above reception, the stairwell windows, that overhead surface nobody seems to claim responsibility for.

Before anyone's even said hello, you're already thinking about cleaning.

For facilities and block managers, that mental checklist is constant. It's the reason we're focusing this September on the gaps that slip through, the areas that don't fit neatly into a routine schedule, but absolutely matter to how your building feels.

Your communal corridors get cleaned daily. But when were those higher ledges last addressed? Your office reception looks tidy each morning, but who's responsible for surfaces beyond easy reach?

That gap between routine and periodic work often gets left without a clear plan or owner. Over time, residents notice the dusty ledges. Visitors ask why the stairwell looks neglected. And you're stuck in the familiar conversation: 

"I thought that was included."

The fix: Your cleaning specification should separate daily or weekly tasks from periodic work, with agreed frequency and responsibility for each. It gives you something clear to manage and helps your team understand exactly what's expected.

If you're unsure what's covered in your current arrangement, that's worth a conversation. We help facilities managers identify these blind spots regularly.

Congratulations to Martina Stanley, our September Extra Mile Award winner.

Martina's been recognised for maintaining high standards and bringing genuine care to her work. For a manager responsible for a busy building, that consistency is everything, knowing the work is being approached with pride, not simply ticked off. Thank you, Martina. Your dedication makes the difference.

“If you see someone without a smile, give ’em yours!”

- Dolly Parton

Following Dolly Parton’s passing, we’re remembering the warmth, kindness and generosity that made her so loved. Her words are a reminder that even a small gesture can brighten someone’s day and leave a lasting impression.

At Merco, we’re proud of our friendly staff and the care they show others. Whether it’s greeting a resident, helping a colleague or making a client feel listened to, those everyday moments matter. Alongside high cleaning standards, a welcoming smile helps make our service personal.

Above and Beyond at 101 Princess Street

⭐⭐⭐⭐⭐

Overall Score: 10/10

We’re pleased to share some lovely feedback from a recent cleaning audit at 101 Princess Street, recognising Prince’s commitment to maintaining high standards.

His care and professionalism stood out during the visit.

The feedback shared:

“During my cleaning audit at 101 Princess Street, Prince went above and beyond by staying beyond his scheduled hours to ensure the job was completed to a high standard. His commitment, professionalism, and willingness to go the extra mile are greatly appreciated.”

It’s always rewarding to see our colleagues’ efforts recognised.

Thank you, Prince, for taking pride in your work and giving the site the attention it deserves.

Looking Ahead!

As we head into October, we’re focused on supporting our clients through the autumn months, developing our teams through upcoming training and maintaining high standards across the buildings we look after.

Thank you to our team for their hard work throughout September, and to our clients for their continued trust in Merco.