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Keeping Your Word: Why it’s Important to Deliver on What You Promise to Your Customers

by Neil Fagleman | Dec 7, 2016 | Advice, Blog, Knowledge

Every business makes promises to its customers – whether it’s in a slogan, making a public guarantee or when sealing the deal with a new client. And in our modern world, keeping up with your promises and delivering on them has never been more important.  ...

Merco Cleans Up the Myth Around ‘Expensive’ Contract Cleaning

by Neil Fagleman | Apr 1, 2016 | Blog, Knowledge

During our years servicing the Manchester business community with impeccably cleaned offices and 100% reliability, we’ve become accustomed to hearing a persistent myth that pervades the cleaning industry: contract cleaners are just too expensive. In all fairness, the...

Not in the Workplace: 5 of the Strangest Cleaning Inventions You Could Give a Miss

by Neil Fagleman | Feb 18, 2016 | Blog, Knowledge

Humans have been cleaning for longer than we can remember – whether it’s our homes, our cars or our workplace, we’ve been a cleanliness-focused species for quite some time now. Of course, being the innovative bunch that we are, that means we’ve also come up with more...

Cleaning Innovations Teaching Children Good Hygiene

by Neil Fagleman | Dec 1, 2015 | Advice, Blog, Knowledge

Small Hands, Big Challenge: The Cleaning Innovations Teaching Children Good Hygiene As any parent will tell you, getting your children to wash their hands isn’t always a breeze. after using the bathroom, playing outside or stroking the family pet isn’t always a...

The Importance of The Cleaning Industry in The UK

by Neil Fagleman | Jun 27, 2014 | Blog, Knowledge

ISSA, the worldwide cleaning industry association, and The Building Futures Group have formed an agreement to promote the importance of the cleaning industry in the UK. The partnership will launch in autumn 2014 with a round table summit that will bring together...

Respond quickly to requests, or lose trust fast

by Neil Fagleman | Apr 17, 2014 | Blog, Knowledge

When setting up Merco, we were clear on the need to provide customer service that exceeded average expectations. As time has gone on, our commitment to providing a personal, prompt service has proved to be one of our most vital attributes as a company. Property...
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